"Standing in the position of consumer consideration is the key to sales service", this is our customer service staffs service purpose.
In the consumption experience link, service personnel become a direct bridge between enterprises and consumers, and play an important role. Consumer experience services have always been the focus of our pursuit, especially sales services.
Our pre-sale service, the key lies in how to integrate humanistic service. For example, our customer service will take the initiative to consult the size of the customers home, including the elevator, corridor width, door width, etc.; According to the customers decoration style to recommend the corresponding furniture products, color matching skills, decoration collocation suggestions; Understand the progress of the customers house decoration, agree the delivery time with the customer, and carry out a series of measures such as flexible delivery.
Our customer service team is perfect, the average age of the team is less than 25 years old, is a full of vigor and vitality of the team, each customer service needs to go through strict recruitment, training and assessment before officially taking up the post. The training and assessment of customer service personnel include: product knowledge, matching skills, art courses, job responsibilities, sales skills, etc.
In the consumption experience link, service personnel become a direct bridge between enterprises and consumers, and play an important role. Consumer experience services have always been the focus of our pursuit, especially sales services.
Our pre-sale service, the key lies in how to integrate humanistic service. For example, our customer service will take the initiative to consult the size of the customers home, including the elevator, corridor width, door width, etc.; According to the customers decoration style to recommend the corresponding furniture products, color matching skills, decoration collocation suggestions; Understand the progress of the customers house decoration, agree the delivery time with the customer, and carry out a series of measures such as flexible delivery.
Our customer service team is perfect, the average age of the team is less than 25 years old, is a full of vigor and vitality of the team, each customer service needs to go through strict recruitment, training and assessment before officially taking up the post. The training and assessment of customer service personnel include: product knowledge, matching skills, art courses, job responsibilities, sales skills, etc.